Terms of service

 

erms of Service

Last Updated: July 2026

Welcome to ROVA.

These Terms of Service ("Terms") govern your access to and use of our website, products and services. By visiting our website or purchasing from us, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website.

1. Company Information

ROVA is an online retailer specialising in premium vehicle organisation accessories.

For customer support, please contact us through our Contact page or by email.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old, or
  • You are using the website under the supervision of a parent or legal guardian.

3. Products

We make every effort to accurately display our products, colours and descriptions.

However, actual colours may vary depending on your device or screen settings.

Product images are for illustration purposes and may differ slightly from the final product.

4. Pricing

All prices displayed are in the selected website currency.

Prices may change without prior notice.

We reserve the right to correct pricing errors at any time.

5. Orders

After placing an order you will receive an order confirmation email.

This confirmation does not constitute acceptance of your order.

ROVA reserves the right to:

  • refuse any order
  • limit quantities
  • cancel suspected fraudulent orders
  • request additional verification before dispatch

6. Payment

We accept secure payment methods provided at checkout.

Your payment information is processed through secure third-party payment providers.

ROVA never stores complete payment card information.

7. Shipping

Estimated delivery times shown on our website are estimates only.

Unexpected delays caused by:

  • customs
  • courier services
  • weather
  • public holidays
  • force majeure

are outside our control.

Shipping dates are not guaranteed.

8. Returns & Refunds

Please refer to our Refund Policy for complete details.

Generally:

  • Returns are accepted within our stated return window.
  • Returned items must be unused and in their original condition.
  • Refunds are processed after inspection.

Shipping fees may not be refundable unless required by applicable law.

9. Warranty

Where applicable, our products include the warranty stated on the product page.

Warranty does not cover:

  • misuse
  • accidental damage
  • normal wear and tear
  • improper installation
  • modifications made by the customer

10. Product Use

Customers are responsible for installing and using products safely.

ROVA is not responsible for damages resulting from:

  • improper installation
  • misuse
  • overloading products beyond recommended capacity
  • failure to follow supplied instructions

11. Intellectual Property

All content on this website including:

  • logos
  • graphics
  • images
  • product photography
  • videos
  • text
  • designs
  • trademarks

are owned by ROVA or licensed to us.

No content may be copied, reproduced or distributed without written permission.

12. Limitation of Liability

To the fullest extent permitted by law, ROVA shall not be liable for:

  • indirect damages
  • incidental damages
  • consequential damages
  • loss of profits
  • business interruption
  • data loss

arising from the use of our products or website.

Our maximum liability shall never exceed the purchase price paid for the relevant product.

13. Accuracy of Information

Although we strive to keep all information accurate and up to date, we do not guarantee that all information is free from errors.

ROVA reserves the right to update product descriptions, pricing and website content at any time.

14. Third-Party Links

Our website may contain links to third-party websites.

ROVA is not responsible for the content, privacy practices or services provided by external websites.

15. Prohibited Use

You agree not to:

  • violate any laws
  • interfere with website security
  • attempt unauthorised access
  • distribute malware
  • copy website content
  • misuse our services

16. Privacy

Your use of our website is also governed by our Privacy Policy.

Please review our Privacy Policy for information regarding how we collect and use personal data.

17. Changes to These Terms

We reserve the right to update these Terms at any time.

Changes become effective immediately after publication on this website.

18. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

19. Contact

If you have any questions regarding these Terms of Service, please contact our customer support team.

We aim to respond to all enquiries within one business day.